Refund policy

If you are not 100% satisfied with your purchase, you may return it under the following conditions. 

Eligibility for Returns

• Items must be returned within 14 days of receipt.
• Items must be in their original condition, unused, not washed, and with all original packaging and tags attached.
• Please do not fold the print.
• Do not put any notes/messages inside the garment - to avoid stain or damage to it.

Non-Returnable Items

• Gift cards are non returnable.

Return Process

• Contact our customer service team at hello@tenfoot.co to initiate a return.
• Provide your order number and reason for return.
• Our team will provide you with a return authorisation and instructions.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Any item that is not in a saleable condition on reaching us will not be considered for a refund or exchange.
• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 days.

Shipping

• Customers are responsible for return shipping charges.  For your protection, please be sure to return your goods via recorded or registered post.
• Shipping costs are non-refundable.

This does not affect your statutory rights.

Thank you for taking the time to shop with tenfoot.  We appreciate every customer and will try our best to keep our loyal customers happy. Thank you for wearing and supporting tenfoot.